Технічна підтримка/ Customer Care у Запоріжжі

Affiliate Up is a fast-growing IT company that provides a wide range of high-quality products, information technology solutions and services by leveraging best practices, cutting-edge development methodologies, industry standards, well-structured project management system. We believe our employees are the foundation of our success and we are always on the lookout for talented people with a strong passion for information technologies to join our team as Customer Support Manager.

Main requirements:

Upper-Intermediate/higher level of English is a MUST;
Excellent verbal communication and solid writing skills are required;
Willingness to work on a shift schedule (from 9:00 to 21:00 — from 21:00 to 9:00 / 2 days off);
Confident PC user;
Higher education;
Experience in a similar position (e.g., support, call-center) would be a plus.
Job responsibilities:

Provide professional customer support via phone (incoming calls), e-mail tickets, live chats
Develop and maintain knowledge bases;
Actively participate in project development.
We offer:

Respectable salary (by results of the interview);
Willingness to work on a shift schedule (from 9:00 to 21:00 — from 21:00 to 9:00 / 2 days off);
Paid training course;
Interesting long-term projects;
Free of charge fruits, tea/coffee and cookies;
Corporate fitness facilities;
Comfortable working environment, modern office in city center.

0964502997
Hr